R J LIEBE ATHLETIC LETTERING COMPANY

Job Title: Customer Service Representative

Location: Corsicana, Texas

Company: Dalco Athletics

Job Type: Full-time

About Us:

Dalco Athletics is a proud, family-owned company with over 100 years of history. We specialize in decorating uniforms for major sports leagues such as the NFL, MLB, NBA, and NCAA — the very uniforms you see your favorite teams wearing on TV every week!. Our team is dedicated to creating positive experiences that foster customer loyalty and satisfaction. We are currently seeking a motivated and enthusiastic Customer Service Representative to join our team!

Job Summary:
As a Customer Service Representative, you will be the first point of contact for our customers. Your primary responsibility will be to provide outstanding service by addressing inquiries, resolving issues, and ensuring a positive customer experience. You will communicate with customers through various channels, including phone, email, and chat, and you will play a crucial role in enhancing customer satisfaction and retention.

Key Responsibilities:
- Respond promptly and professionally to customer inquiries and complaints via phone, email, and chat.
- Provide accurate information about products and services, assisting customers with their orders, account issues, and general queries.
- Troubleshoot and resolve customer issues efficiently, ensuring the customer feels heard and valued.
- Maintain a thorough understanding of company products, services, and policies to provide the best possible assistance.
- Document customer interactions and feedback in our customer relationship management (CRM) system.
- Collaborate with team members and other departments to find solutions and improve overall service delivery.
- Meet or exceed key performance metrics related to response time, customer satisfaction, and quality assurance.
- Continuously seek to improve personal skills and knowledge in customer service practices.

- Enter Customer orders, sending weekly order status, and invoicing.

Qualifications:
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Proven experience in a customer service role.
- Exceptional communication skills, both verbal and written, with a strong ability to empathize with customers.
- Ability to remain calm and composed in high-pressure situations while actively listening to customer concerns.
- Proficient in using computer systems, and other applications related to customer support, mailing lists, etc.
- Strong problem-solving skills with a focus on resolution and customer satisfaction.
- An on site job.

Why Join Us?
- Competitive salary and benefits package, including health insurance, retirement plans, etc.
- Opportunities for career growth and development within the company.
- A supportive and collaborative team environment.
- A commitment to work-life balance and company culture.

How to Apply:
If you are passionate about providing excellent customer service and want to be part of a dynamic team at Dalco Athletics, please submit your resume and a brief cover letter outlining your experience and why you would be a great fit for this role to this site.

Dalco Athletics is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace. We encourage applications from all qualified candidates regardless of race, gender, sexual orientation, disability, or any other dimension of identity.